Frequently Asked Questions

Have a question?

Please see below for answers to common questions from customers

Brand & Products

What is Buzz & Luna?

Buzz & Luna  is a premium fashion brand dedicated to delivering high-quality, stylish, and trendy clothing and accessories specializing in womenswear. We take pride in offering a diverse range of products that blend comfort, durability, and fashion-forward design.

Where can I purchase Buzz & Luna products?

You can purchase Buzz & Luna  products directly from our official website Buzzandluna.com. Our items are also available in select retail stores listed on our website.

How often do you release new collections?

We typically release new collections every season. Stay tuned by subscribing to our newsletter here (buzzandluna@gmail.com) and following us on social media for updates on upcoming releases. (Facebook , Instagram)

Be first to know about our newest products and updates!

 How do I determine my size?

To find the right size, we recommend checking our Size Chart, which provides detailed measurements and guidelines for each product category. If you're still unsure, our customer service team is here to help.

Shipping

Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you'll be able to see the list of countries we ship to and the associated shipping costs.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on our website to monitor the status and location of your order.

Payment & Orders

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you're not, we accept returns and exchanges within 17 days of receiving your order. Please refer to our Returns & Exchanges page on our website for detailed information about the process.

Can I cancel an order after it's been placed?

Orders can be canceled within 12 hours of placement. To cancel, please contact our customer service team as soon as possible with your order number. Keep in mind that orders already shipped cannot be canceled.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. We now offer a BIT and Paybox option at checkout in Israel only. All payments are processed securely.

Do you offer gift cards?

Yes, we offer gift cards that make for perfect presents. You can purchase gift cards in various denominations on our website.

Product Care

How can I care for my Garments?

Each of our garments is designed to be washed and worn unless otherwise specified on the product page. It is recommended to wash at 30 degrees and cool iron on the inside of the garment if needed.

Are your products ethically sourced and environmentally friendly?

Yes, we are committed to ethical sourcing and sustainability. We prioritize using eco-friendly materials and ethical manufacturing processes to minimize our environmental impact. You can learn more about our sustainability initiatives on our website here. (insert link)

Contact

How can I contact your customer service?

You can contact our customer service team through Buzzandluna@gmail.com or the contact form on our website. We're here to assist you with any questions or concerns you may have.

Can I collaborate with Buzz & Luna?

We love collaborating with like-minded individuals and brands. If you're interested in collaborating, please reach out to our collaboration team through the contact information provided on our website.

How do I stay updated with Buzz and Luna's news and promotions?

To stay updated, subscribe to our newsletter and follow us on social media platforms like Instagram, Facebook, and Pinterest. This way, you won't miss out on new arrivals, promotions, and exciting updates.

Cart

Congratulations! Your order qualifies for free shipping You are 500.00 NIS away from free shipping.
No more products available for purchase

Your Cart is Empty