Return Policy
Buzz & Luna Return Policy
Last updated: 6. September 2023
If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
- Your Order Cancellation Rights
The deadline for canceling an Order is 14 days from the date on which you received the items.
You must inform us of your decision by means of a clear statement. You can inform us of your decision by:
Buzz & Luna
Phone: + 972 (0)54 6907648
Email: buzzandluna@gmail.com
Address: Rechov Adam 33/14, Jerusalem, Israel
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. if your return has been approved, your refund will be processed automatically and a credit will be applied to your credit card or original method of payment within a certain amount of days.
- Conditions for Returns
In order for the items to be eligible for a return, please make sure that:
- The items were purchased in the last 14 days
- The items are in the original packaging
The following items cannot be returned:
- The supply of items made to your specifications or clearly personalized.
- The supply of items which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
- The supply of items that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of items that are, after delivery, according to their nature, inseparably mixed with other items.
- We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
- Returning Items
You are responsible for the cost and risk of returning the items to Us. You should send the items at the following address:
Buzz & Luna
Phone: + 972 (0)54 6907648
Email: buzzandluna@gmail.com
Address: Rechov Adam 33/14, Jerusalem, Israel
We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any questions about our Returns and Refunds Policy, please feel free to contact us anytime.
Brand & Products
What is Buzz & Luna?
Buzz & Luna is a premium fashion brand dedicated to delivering high-quality, stylish, and trendy clothing and accessories specializing in womenswear. We take pride in offering a diverse range of products that blend comfort, durability, and fashion-forward design.
Where can I purchase Buzz & Luna products?
You can purchase Buzz & Luna products directly from our official website Buzzandluna.com. Our items are also available in select retail stores listed on our website.
How often do you release new collections?
We typically release new collections every season. Stay tuned by subscribing to our newsletter here (buzzandluna@gmail.com) and following us on social media for updates on upcoming releases. (Facebook , Instagram)
Be first to know about our newest products and updates!
How do I determine my size?
To find the right size, we recommend checking our Size Chart, which provides detailed measurements and guidelines for each product category. If you're still unsure, our customer service team is here to help.
Shipping
Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you'll be able to see the list of countries we ship to and the associated shipping costs.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on our website to monitor the status and location of your order.
Payment & Orders
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you're not, we accept returns and exchanges within 17 days of receiving your order. Please refer to our Returns & Exchanges page on our website for detailed information about the process.
Can I cancel an order after it's been placed?
Orders can be canceled within 12 hours of placement. To cancel, please contact our customer service team as soon as possible with your order number. Keep in mind that orders already shipped cannot be canceled.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. We now offer a BIT and Paybox option at checkout in Israel only. All payments are processed securely.
Do you offer gift cards?
Yes, we offer gift cards that make for perfect presents. You can purchase gift cards in various denominations on our website.
Product Care
How can I care for my Garments?
Each of our garments is designed to be washed and worn unless otherwise specified on the product page. It is recommended to wash at 30 degrees and cool iron on the inside of the garment if needed.
Are your products ethically sourced and environmentally friendly?
Yes, we are committed to ethical sourcing and sustainability. We prioritize using eco-friendly materials and ethical manufacturing processes to minimize our environmental impact. You can learn more about our sustainability initiatives on our website here. (insert link)
Contact
How can I contact your customer service?
You can contact our customer service team through Buzzandluna@gmail.com or the contact form on our website. We're here to assist you with any questions or concerns you may have.
Can I collaborate with Buzz & Luna?
We love collaborating with like-minded individuals and brands. If you're interested in collaborating, please reach out to our collaboration team through the contact information provided on our website.
How do I stay updated with Buzz and Luna's news and promotions?
To stay updated, subscribe to our newsletter and follow us on social media platforms like Instagram, Facebook, and Pinterest. This way, you won't miss out on new arrivals, promotions, and exciting updates.